Guest Experience Lead - Mountain Resort (Winter Seasonal)

Brundage Mountain Resort; McCall (ID); On-site; USD 42,000 - 52,000; Full time

Job summary

Brundage Mountain Resort in McCall, ID, is hiring a Guest Services Supervisor for the 2026/2027 winter season. The role focuses on supporting tickets, reservations, guest services, and sales while maintaining high guest satisfaction.

The position is full-time during the winter season, with possible limited off-season duties. The GS team will work to ensure smooth operations and superior guest experiences across multiple front-of-house functions.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of supervisory or leadership experience.
• Ability to effectively present detailed information both verbally and in written form to guests, executives, and employees.
• Ability to think and communicate clearly in stressful situations.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Experience in Entabeni POS or other reservation management software is a plus.
• Must be available to work weekends and holidays.

Responsibilities

• Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries.
• Interact with internal and external customers with a high level of patience, tact, and diplomacy, resolving conflicts when needed.
• Delegate daily and weekly tasks to guest services, ticketing, and reservation staff.
• Act as point of contact for guest issues when Guest Services Manager is not available.
• Train guest services, reservations, and ticket sales staff on Brundage Mountain Resort products and brand.
• Oversee reservations department activities (catskiing, snowmobiling, lockers, activity barn).
• Assist group sales staff with organizing group lift tickets, comp tickets, and billing issues.
• Maintenance of all POS and card printers.
• Process donation requests.
• Troubleshoot sales and ecommerce issues with IT and management staff.
• Collaborate with accounting to ensure daily closeouts and transaction accuracy across GS, reservations, and ticketing staff.
• Uphold safety standards and maintain the appearance of assigned mountain operations areas.
• Assist in yearly inventory of department supplies and scheduling of staff.
• Collaborate with supervisory and managerial staff resort-wide.

Skills

Customer service

Supervisory experience

Verbal and written communication

Conflict resolution

Weekend/holiday availability

Tools

MS Office (Word, Excel, Outlook)

Entabeni POS / reservation software

Job description

Brundage Mountain Resort in McCall, ID, is hiring a Guest Services Supervisor for the 2026/2027 winter season. The role focuses on supporting tickets, reservations, guest services, and sales while maintaining high guest satisfaction.

The position is full-time during the winter season, with possible limited off-season duties. The GS team will work to ensure smooth operations and superior guest experiences across multiple front-of-house functions.