Guest Experience Lead - Mountain Resort (Winter Seasonal)

Brundage Mountain Resort

McCall (ID)

On-site

USD 42,000 - 52,000

Full time

14 days+
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Job summary

Brundage Mountain Resort in McCall, ID, is hiring a Guest Services Supervisor for the 2026/2027 winter season. The role focuses on supporting tickets, reservations, guest services, and sales while maintaining high guest satisfaction.

The position is full-time during the winter season, with possible limited off-season duties. The GS team will work to ensure smooth operations and superior guest experiences across multiple front-of-house functions.

Qualifications

  • Minimum 1 year of customer service experience.
  • Minimum 1 year of supervisory or leadership experience.
  • Ability to effectively present detailed information both verbally and in written form to guests, executives, and employees.
  • Ability to think and communicate clearly in stressful situations.
  • Proficient in Microsoft Office applications including Word, Excel, and Outlook.
  • Experience in Entabeni POS or other reservation management software is a plus.
  • Must be available to work weekends and holidays.

Responsibilities

  • Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries.
  • Interact with internal and external customers with a high level of patience, tact, and diplomacy, resolving conflicts when needed.
  • Delegate daily and weekly tasks to guest services, ticketing, and reservation staff.
  • Act as point of contact for guest issues when Guest Services Manager is not available.
  • Train guest services, reservations, and ticket sales staff on Brundage Mountain Resort products and brand.
  • Oversee reservations department activities (catskiing, snowmobiling, lockers, activity barn).
  • Assist group sales staff with organizing group lift tickets, comp tickets, and billing issues.
  • Maintenance of all POS and card printers.
  • Process donation requests.
  • Troubleshoot sales and ecommerce issues with IT and management staff.
  • Collaborate with accounting to ensure daily closeouts and transaction accuracy across GS, reservations, and ticketing staff.
  • Uphold safety standards and maintain the appearance of assigned mountain operations areas.
  • Assist in yearly inventory of department supplies and scheduling of staff.
  • Collaborate with supervisory and managerial staff resort-wide.

Skills

Customer service
Supervisory experience
Verbal and written communication
Conflict resolution
Weekend/holiday availability

Tools

MS Office (Word, Excel, Outlook)
Entabeni POS / reservation software

Job description

Brundage Mountain Resort in McCall, ID, is hiring a Guest Services Supervisor for the 2026/2027 winter season. The role focuses on supporting tickets, reservations, guest services, and sales while maintaining high guest satisfaction.

The position is full-time during the winter season, with possible limited off-season duties. The GS team will work to ensure smooth operations and superior guest experiences across multiple front-of-house functions.

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