Guest Services Associate Winter 26-27

Brundage Mountain Resort Llc; McCall (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Brundage Mountain Resort Llc in McCall, Idaho, is seeking a Guest Services Representative for seasonal full-time or part-time winter 26/27. You are the first point of contact, selling mountain products and addressing guest questions to ensure an exceptional visit.

Flexibility to work weekends and holidays is required. Responsibilities include processing sales with the Entabeni POS, providing directions, handling inquiries, and promoting Brundage events while maintaining a professional appearance

Qualifications

• High School GED required.
• Minimum of 1 year of customer service experience.
• Minimum of 1 year of cash handling experience.
• Able to present detailed information clearly in verbal and written form.

Responsibilities

• Explain mountain services and answer questions from guests.
• Process sales and reservations using Entabeni POS system.
• Promote Brundage products and events to guests.
• Enforce Brundage health/safety policies with guests and staff.
• Maintain professional appearance and customer-focused attitude.

Skills

Customer service

Cash handling

Verbal & written communication

Microsoft Office

Education

High School GED

Tools

Entabeni POS

MS Office

Job description

Position Title: Guest Services RepresentativeReports To: Guest Services ManagerEmployment Status: Seasonal Full-Time or Part-Time; Winter 26/27Job Summary:Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.Essential Duties and Responsibilities:Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendationsProvide thorough follow-up with all guest communications via phone, in person, and emailActive in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc.Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve themMaintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendorsComplete sales and reservation transactions using Entabeni Point-of-Sale systemEnforcing Brundage health/safety policies with guests and fellow employeesJob Qualifications:High School GED requiredAbility to effectively present detailed information both verbally and in written form to guests, management, and employeesProficient in Microsoft Office applications including Word, Excel, and OutlookMinimum of 1 year of customer service experienceMinimum of 1 year of cash handling experienceOther Requirements:Must be 18 years or olderKnowledge of the Brundage/McCall area restaurants and attractionsMust be able to work a flexible schedule including weekends/holidays