Guest Services Associate Winter 26-27

Brundage; Northern (KY); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Brundage Mountain seeks a Guest Services Representative for the winter season in McCall, ID. The role combines guest contact, ticket/product sales, and issue resolution to ensure a top-notch guest experience.

Availability on weekends and holidays is required; full-time or part-time positions offered for the winter season. The successful candidate will handle inquiries, process sales, and assist with signups and waivers while upholding Brundage health and safety policies and maintaining

Qualifications

• High School GED required.
• Minimum of 1 year of customer service experience.
• Minimum of 1 year of cash handling experience.
• Ability to present detailed information verbally and in writing.

Responsibilities

• Inform guests about mountain services and products; offer recommendations.
• Follow up with guests via phone, in person, and email.
• Promote Brundage products and events; manage signups and waivers.
• Ensure policies are followed; escalate issues with recommendations.
• Maintain professional appearance and conduct with guests and vendors.
• Process sales and reservations using Entabeni POS system.
• Enforce Brundage health and safety policies.

Skills

Customer service

Verbal and written communication

Cash handling

Microsoft Office proficiency

Education

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Entabeni POS

Job description

Job Details

Job Location: McCall, ID 83638

Position Type: Winter Seasonal

Job Category: Mountain Sports & Activities

Position Title: Guest Services Representative

Reports To: Guest Services Manager

Employment Status: Seasonal Full-Time or Part-Time; Winter 26/27

Job Summary

Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department's attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.

Essential Duties and Responsibilities

• Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendations
• Provide thorough follow-up with all guest communications via phone, in person, and email
• Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc.
• Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them
• Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors
• Complete sales and reservation transactions using Entabeni Point-of-Sale system
• Enforcing Brundage health/safety policies with guests and fellow employees

QualificationsJob Qualifications:

• High School GED required
• Ability to effectively present detailed information both verbally and in written form to guests, management, and employees
• Proficient in Microsoft Office applications including Word, Excel, and Outlook
• Minimum of 1 year of customer service experience
• Minimum of 1 year of cash handling experience

Other Requirements:

• Must be 18 years or older
• Knowledge of the Brundage/McCall area restaurants and attractions
• Must be able to work a flexible schedule including weekends/holidays