Seasonal Shift Lead - Ski Rental & Valet

Alterra Mountain Company; Park City (KS); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free Alterra Mountain Company Employee

Ikon Pass discounts

Equipment discounts

401K matching

Résumé du poste

Ski Butlers is seeking an In-House Team Lead for the Grand Hyatt Deer Valley operation in Park City, Utah. You will guide the on-site ski rental and valet team, set priorities, assign staff to stations, and ensure a seamless guest experience during the winter season.

As the shift manager, you’ll work closely with hotel staff, handle guest escalations, and maintain equipment readiness and safety standards while delivering outstanding service.

Qualifications

• Experience leading front-line hospitality teams.
• Ability to coordinate with hotel staff and guests.
• Excellent communication and problem-solving under pressure.

Responsabilités

• Open and close the ski rental and valet operation each day; keep areas organized and ready.
• Lead pre- and post-shift meetings; assign tasks and set expectations.
• Coordinate rental fittings, valet services, and equipment flow to guests.
• Reposition staff based on guest demand and priorities; ensure safety and standards.
• Collaborate with hotel departments to fulfill guest requests and smooth handoffs.
• Respond promptly to guest inquiries via multiple channels and resolve issues.

Connaissances

Team leadership

Shift management

Guest services

Communication

Outils

POS system

Description du poste

Ski Butlers is seeking an In-House Team Lead for the Grand Hyatt Deer Valley operation in Park City, Utah. You will guide the on-site ski rental and valet team, set priorities, assign staff to stations, and ensure a seamless guest experience during the winter season.

As the shift manager, you’ll work closely with hotel staff, handle guest escalations, and maintain equipment readiness and safety standards while delivering outstanding service.