Front Desk & Concierge Supervisor

Alterra Mountain Company; Park City (UT); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Ski pass

Subsidized housing

Meal subsidy

Healthcare options

401k with match

Job summary

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Supervisor to support the Guest Services Manager at Trail’s End Lodge. You will supervise front-of-house staff, assist with guest check-in/out, and coordinate concierge, transportation, and bell operations.

The role requires leadership, excellent communication, and a flexible schedule including weekends and holidays. A valid driver’s license is required; experience with guest service tools and cash handling is a plus.

Qualifications

• Staff leadership, coaching and mentoring experience preferred.
• Excellent verbal and written communication skills.
• Able to work varied shifts, including weekends and holidays.
• Valid driver's license and clean driving record.
• Understanding of computers, systems, and guest service tools.
• Ability to multi-task and maintain attention to detail.

Responsibilities

• Checking guests in and out, including settling guest balances on departure.
• Concierge duties, including reservations for restaurants, transportation, childcare, and activities.
• Assist in coordinating transportation and bell-related duties, luggage handling, and guest pickups/drop-offs.
• Handle cash, credit card, and lift ticket sales transactions daily.
• Help the Guest Services Manager recruit, train, motivate, supervise, schedule, and evaluate front-of-house staff.
• Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy.
• Ensure staff professionalism through coaching, dress codes, and organized workspaces; maintain training materials and clear communication channels.
• Collaborate with the Manager to develop processes for smooth front-of-house operation.
• Assist with staff timecard entries and be available as Guest Services Agent, Concierge, or Bell staff as needed.
• Maintain flexibility for varied hours and workload; support other departments as needed.
• Maintain vehicle policy and protocol for Deer Valley or HOA vehicles.
• Other duties as assigned.

Skills

Staff leadership

Verbal communication

Written communication

Attention to detail

Time management

Customer service

Tools

Guest service software

Reservation systems

POS systems

Job description

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Supervisor to support the Guest Services Manager at Trail’s End Lodge. You will supervise front-of-house staff, assist with guest check-in/out, and coordinate concierge, transportation, and bell operations.

The role requires leadership, excellent communication, and a flexible schedule including weekends and holidays. A valid driver’s license is required; experience with guest service tools and cash handling is a plus.