Guest Services Supervisor — Reservations & Guest Care

Aramark; Stone Mountain (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aramark seeks a Hospitality Worker Lead to ensure guest satisfaction by handling reservations, assisting guests, and escalating issues as needed. You may supervise or delegate guest services tasks, including luggage transport, while maintaining a positive service attitude.

The role emphasizes supervisory capability, strong customer service, and effective communication to support seamless guest experiences in a fast-paced environment.

Qualifications

• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Skills

Supervisory experience

Guest services experience

Customer service

Interpersonal skills

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Aramark seeks a Hospitality Worker Lead to ensure guest satisfaction by handling reservations, assisting guests, and escalating issues as needed. You may supervise or delegate guest services tasks, including luggage transport, while maintaining a positive service attitude.

The role emphasizes supervisory capability, strong customer service, and effective communication to support seamless guest experiences in a fast-paced environment.