Guest Experience & Reservations Specialist

Aramark; Jackson (WY); On-site; USD 32,000 - 36,000; Full time

Job summary

Aramark is hiring a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting guests, and resolving concerns. You will greet guests, provide travel information, process transactions, and coordinate across departments to deliver a seamless experience.

Successful candidates bring guest services experience, cash handling skills, and a commitment to exceptional service. This on-site role supports our diverse client operations and hospitality teams.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal skills

Communication skills

Job description

Aramark is hiring a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting guests, and resolving concerns. You will greet guests, provide travel information, process transactions, and coordinate across departments to deliver a seamless experience.

Successful candidates bring guest services experience, cash handling skills, and a commitment to exceptional service. This on-site role supports our diverse client operations and hospitality teams.