Patient Experience Navigator

Banner Health

Phoenix (AZ)

On-site

USD 55,000 - 72,000

Full time

11 days ago

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Job summary

Banner Health in Scottsdale is seeking a Patient Affairs Navigator to deliver an exceptionally coordinated patient experience at our new Scottsdale Health Center. You will bridge patients, clinical staff, and leadership, ensuring every detail from scheduling to follow-up is handled with care.

Based at our Scottsdale location, you will train at Banner University Cancer Center before the facility opens in early 2027 and may extend support to the Phoenix Cancer Center for high-profile cases as

Qualifications

Associate’s Degree in a relevant field and customer service experience.
Excellent oral, written and interpersonal communication skills.
Ability to organize, prioritize and multi-task in a fast-paced environment.

Responsibilities

Responds to referrals of new patients identified as special interest patients, coordinating intake and scheduling.
Ensures a coordinated experience for special interest patients, minimizing duplicate efforts and addressing concerns.
Uses discretion and tact to influence team members and lead processes as needed.
Communicates daily with leadership and internal stakeholders about patients and needs for attention; provides status updates as appropriate.
Records and reports issues related to delivery of services to the patient population and collaborates with leadership to improve service delivery.
Educates and trains staff/volunteers on patient needs while maintaining confidentiality and professionalism.