Guest Services Supervisor

Auberge; Napa, Northern (CA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Auberge Collection’s Stanly Ranch in Napa seeks a Guest Services Supervisor to ensure guest satisfaction and smooth front desk operations.

You will train staff, supervise front desk agents, manage check-in/out, handle inquiries, and balance cash with accuracy. Ideal candidates have 1–2 years in a similar role, strong communication, multitasking, and basic computer skills.

Qualifications

• 1-2 years of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Basic computer skills.

Responsibilities

• Welcome guests and provide excellent customer service.
• Supervise and oversee the performance of front desk and guest service agents.
• Ensure timely and accurate check-in and check-out for guests.
• Address guest inquiries and complaints promptly and professionally.
• Train new staff members on company policies and procedures.
• Monitor and manage room reservations and availability.
• Prepare daily reports and perform administrative tasks.
• Handle cash and credit card transactions, and balance cash drawer.
• Foster a positive work environment and lead by example.
• Maintain a clean and organized lobby and public area.

Skills

Interpersonal communication

Multitasking

Communication skills

Job description

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six‑bedroom Vineyard Homes and furnished two‑bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind‑the‑scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100‑year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply‑rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Ensuring exceptional customer service for guests. A Guest Services Supervisor ensures the smooth operations of all guest services. They train and supervise staff, set work schedules, and provide feedback to team members. In addition, Front Office Supervisors have a keen eye for detail that enables them to identify any areas in need of improvement in relation to customer satisfaction. They must also adhere to safety standards and regulations to ensure the safety and well‑being of all guests. Guest Service Supervisors need to have excellent communication and problem‑solving skills, and be able to handle difficult situations calmly and professionally.

• Welcome guests and provide excellent customer service
• Supervise and oversee the performance of front desk and guest service agents
• Ensure timely and accurate check‑in and check‑out for guests
• Address guest inquiries and complaints promptly and professionally
• Train new staff members on company policies and procedures
• Monitor and manage room reservations and availability
• Prepare daily reports and perform administrative tasks
• Handle cash and credit card transactions, and balance cash drawer
• Foster a positive work environment and lead by example
• Maintain a clean and organized lobby and public area.

Qualifications

• 1-2 years of experience in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Basic computer skills

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.