Guest Services Supervisor — Lead Luxury Hospitality

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401K

Complimentary shift meal

Discounted rates for employees

Education programs & assistance

Career growth opportunities

CSR involvement

Job summary

Fairmont Austin is seeking a Guest Service Supervisor to lead the Bell team, ensuring guest satisfaction and smooth operations within a luxury property. You will manage procedures, assist guests with information, and uphold high standards of hospitality.

The role requires leadership experience, strong English communication, and the ability to work under pressure in a fast-paced environment. Join a team dedicated to exemplary service and career growth.

Qualifications

• Service-focused personality is essential.
• Previous leadership experience is an asset.
• Experience with Opera or related hotel PMS system.
• Strong interpersonal and problem-solving abilities.
• Able to work under pressure in a fast-paced environment.
• Proficient in English (verbal & written).
• Must be able to lift up to 20 lbs.

Responsibilities

• Lead and support the Bell team while maintaining high standards of guest satisfaction and service.
• Ensure operational procedures, schedules, budgets, and cost controls are followed.
• Assist guests with hotel information, directions, events, restaurants, and services.
• Maintain a clean, welcoming, and well-presented lobby and entrance.
• Coordinate the timely collection, delivery, storage, and accurate logging of guest luggage and deliveries.
• Handle all guest belongings with care and assist with room changes as directed by Front Office.
• Maintain a visible presence in the lobby and proactively assist guests as needed.
• Foster positive working relationships with other hotel departments.
• Demonstrate friendliness, courtesy, professionalism, and genuine hospitality, using guest names whenever possible.
• Maintain awareness of hotel operations and events to effectively assist and direct guests.
• Follow departmental schedules and attendance expectations.
• Perform other duties as assigned.

Skills

Service focus

Leadership

Opera PMS

Interpersonal skills

Reliability

Calm under pressure

Teamwork

Guest focus

English proficiency

Lifting ability

Tools

Opera PMS

Job description

Fairmont Austin is seeking a Guest Service Supervisor to lead the Bell team, ensuring guest satisfaction and smooth operations within a luxury property. You will manage procedures, assist guests with information, and uphold high standards of hospitality.

The role requires leadership experience, strong English communication, and the ability to work under pressure in a fast-paced environment. Join a team dedicated to exemplary service and career growth.