Guest Services Supervisor — Elevate Luxury Hospitality

Accorhotel; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee discount on Accor rates

Learning programs

Job summary

Fairmont Austin, part of the Accor family, is seeking a Guest Service Supervisor to lead the Bell team and ensure exceptional guest service in a luxury property with 1,048 guestrooms and extensive meeting space.

Reporting to the Guest Services Manager, you will oversee procedures, assist guests with information, maintain lobby standards, coordinate luggage, and collaborate with other departments. Proficiency in English and ability to lift up to 20 lbs are required.

Qualifications

• Service focused personality is essential
• Previous leadership experience is an asset
• Prior experience with Opera or related hotel PMS system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficient in English (verbal & written)
• Must be able to lift up to 20lbs

Responsibilities

• Lead and support the Bell team while maintaining high standards of guest satisfaction and service.
• Ensure operational procedures, schedules, budgets, and cost controls are followed.
• Assist guests with hotel information, directions, events, restaurants, and services.
• Maintain a clean, welcoming, and well-presented lobby and entrance.
• Coordinate the timely collection, delivery, storage, and accurate logging of guest luggage and deliveries.
• Handle all guest belongings with care and assist with room changes as directed by Front Office.
• Maintain a visible presence in the lobby and proactively assist guests as needed.
• Foster positive working relationships with other hotel departments.
• Demonstrate friendliness, courtesy, professionalism, and genuine hospitality, using guest names whenever possible.
• Maintain awareness of hotel operations and events to effectively assist and direct guests.
• Follow departmental schedules and attendance expectations.
• Perform other duties as assigned.

Skills

Service focus

Leadership experience

Interpersonal skills

Problem solving

Responsible

Pressure management

Teamwork

Guest focus

English proficiency

Lifting 20lbs

Tools

Opera PMS

Job description

Fairmont Austin, part of the Accor family, is seeking a Guest Service Supervisor to lead the Bell team and ensure exceptional guest service in a luxury property with 1,048 guestrooms and extensive meeting space.

Reporting to the Guest Services Manager, you will oversee procedures, assist guests with information, maintain lobby standards, coordinate luggage, and collaborate with other departments. Proficiency in English and ability to lift up to 20 lbs are required.