Guest Services Supervisor – Front Desk & Team Lead

Island Hospitality Management; North Java (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Island Hospitality Management is seeking a Guest Services Supervisor to oversee front office activities and supervise the guest services team at our resort. The role includes handling routine administrative duties and ensuring high levels of service in line with the brand philosophy.

The position may require flexible scheduling and prior supervisory experience is preferred. You will coordinate schedules, resolve guest inquiries, and contribute to a positive guest experience across the property.

Qualifications

• 2 years of administrative experience is preferred.
• 6 months of supervisory experience is preferred.
• Intermediate computer proficiency, including Microsoft Office, email and internet.
• Excellent written and verbal communication skills; good problem-solving and leadership skills.

Responsibilities

• Oversee front desk activities and supervise guest services team members.
• Handle routine office work and administrative responsibilities.
• Coordinate team member selection and development and ensure policy compliance.
• Resolve guest complaints, inquiries, and issues in a timely, professional manner.
• Refer all sales prospects to the Resort Manager and enter prospect information promptly.
• Maintain resort records, reports, and files; ensure office supplies are stocked.

Skills

Customer service

Communication

Leadership

Data entry

Time management

Tools

Microsoft Office

Job description

Island Hospitality Management is seeking a Guest Services Supervisor to oversee front office activities and supervise the guest services team at our resort. The role includes handling routine administrative duties and ensuring high levels of service in line with the brand philosophy.

The position may require flexible scheduling and prior supervisory experience is preferred. You will coordinate schedules, resolve guest inquiries, and contribute to a positive guest experience across the property.