Guest Services Supervisor

Hyatt Indy; United States; Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fitness center

Indoor pool

Restaurant and bar

Complimentary breakfast

Résumé du poste

Hyatt Indy is seeking a Guest Services Supervisor to lead daily front desk operations and ensure smooth check-in/check-out processes. You will mentor front desk agents, reinforce service standards, and resolve guest concerns with professionalism.

Located in downtown Indianapolis, this role offers strong career growth in a bustling market and the chance to work closely with housekeeping and maintenance to ensure room readiness and a welcoming lobby experience for guests.

Qualifications

• High school diploma or equivalent.
• 1–2 years front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Prior supervisory or team-lead experience preferred.

Responsabilités

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Connaissances

Leadership

Communication

Guest service

Multitasking

Cash handling

MS Office

Shift flexibility

Formation

High school diploma

Outils

OnQ

Opera

Description du poste

Job Description

186 rooms | 4,500 sq. ft. meeting/event space Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.

The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.

Job Title:

Guest Services Supervisor

Department:

Front Office Supervision

Supervision Exercised:

Guest Services Agent

Supervision Received:

Assistant Guest Services Manager / Director of Rooms

Minimum Requirements

• High school diploma or equivalent required.
• Experience 1-2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

Job Duties

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Benefits and Perks

• Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.

Equal Opportunity Statement

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.