Guest Services Supervisor - Front Desk Leader

Atrium Hospitality; Tampa (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health insurance

PTO & vacation

DailyPay

Tuition reimbursement

Employee discounts

Community impact

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor at Tampa Embassy Suites. You will supervise daily front desk operations, coach staff, and resolve guest concerns with urgency while ensuring cash handling and safety standards are met.

The role requires strong customer service, leadership, and tech-savviness with hotel systems; physical ability to lift 50 lbs and stay on your feet as needed.

Qualifications

• Customer service and leadership experience in a hospitality setting.
• Strong communication skills with guests and staff.
• Detail-oriented and organized in front desk operations.
• Tech confident with hotel systems, emails and reports.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Supervise daily front desk operations, including check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and courtesy.
• Monitor cash handling, shift reports, and brand/safety standards.
• Assist with VIP arrivals and coverage as needed.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech-savvy

Lifting 50 lbs

Tools

Hotel systems

Email tools

Reporting tools

Job description

Atrium Hospitality is seeking a Front Desk Supervisor at Tampa Embassy Suites. You will supervise daily front desk operations, coach staff, and resolve guest concerns with urgency while ensuring cash handling and safety standards are met.

The role requires strong customer service, leadership, and tech-savviness with hotel systems; physical ability to lift 50 lbs and stay on your feet as needed.