Guest Services Supervisor - Front Desk

Atrium Hospitality; Tampa (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life - DailyPay, a

Tuition reimbursement

Exclusive discounts

Purpose & Impact

Job summary

Atrium Hospitality is hiring for a Front Desk Supervisor at Tampa Embassy Suites. You will oversee daily front desk operations, ensuring smooth check-ins and check-outs, while coaching the team to deliver exceptional guest service.

The role requires handling guest concerns with calm leadership and maintaining brand standards. You will monitor cash handling, shift reports, and collaborate with other departments to achieve seamless guest experiences.

Qualifications

• Experience in supervising front desk operations or guest services.
• Proven ability to coach and motivate a team in a fast-paced hotel setting.
• Strong communication skills with guests and colleagues across departments.
• Detail-oriented and organized in handling shift reports and guest requests.
• Proficient with hotel software, email, and reporting tools.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with professionalism and urgency.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Support VIP arrivals and general duties as needed.

Skills

Customer service

Leadership

Communication

Attention to detail

Tech proficiency

Lifting up to 50 lbs

Tools

Hotel systems

Job description

Atrium Hospitality is hiring for a Front Desk Supervisor at Tampa Embassy Suites. You will oversee daily front desk operations, ensuring smooth check-ins and check-outs, while coaching the team to deliver exceptional guest service.

The role requires handling guest concerns with calm leadership and maintaining brand standards. You will monitor cash handling, shift reports, and collaborate with other departments to achieve seamless guest experiences.