Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Embassy Suites by Hilton Tampa Downtown Convention Center; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Tampa is seeking a Front Desk Clerk to assist Guest Service Agents in checking in and checking out guests. This role involves providing directions, responding to inquiries, and ensuring high standards of service. Candidates must have at least 6 months of hospitality experience or a hospitality degree and be flexible with scheduling. Join a team passionate about delivering exceptional guest services in a full-time capacity.

Qualifications

• Minimum of 6 months experience in hotel front desk role or hospitality degree.
• Minimum 6 months in the hotel industry including food and beverage, customer service, or related positions.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide directions to local destinations.

Skills

Customer Focus

Adaptability

Dependability

Education

Hospitality Degree

Job description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you will assist Guest Service Agents in checking in and checking out guests, ensuring outstanding service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events and local community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

Values

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

Key Attributes

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Preferred Experience and Qualifications

• Prior Hilton/OnQ experience
• Night Audit experience
• Hospitality Degree, any focus

Required Experience

• Minimum of 6 months experience in hotel front desk role or hospitality degree
• Minimum 6 months in the hotel industry (food and beverage, customer service, hotel, or service industry related positions)

Required Qualifications

• Must have a flexible schedule, including mornings, evenings, weekends and holidays

Work Locations

Embassy Suites Tampa Downtown Convention Center

Schedule

Full-time

Brand

Embassy Suites by Hilton

Job

Guest Services, Operations, and Front Office