Guest Services Supervisor, Front Desk Leader

TPG Hotels & Resorts; Providence (RI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with Company M

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels & Resorts in Providence, RI is seeking a Front Office Supervisor to lead the front desk team and ensure a seamless check-in/check-out experience. You will guide guest services, train staff, and coordinate with other departments to fulfill guest requests.

The role requires 1-2 years supervisory experience, excellent communication skills, and knowledge of hotel management software. Flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent; bachelor’s in hospitality preferred.
• 1-2 years supervisory front desk/guest services experience.
• Excellent communication and interpersonal skills.
• Knowledge of hotel management software and reservation systems.

Responsibilities

• Greet and assist guests with check-in/check-out; ensure smooth process.
• Supervise front desk staff; train and mentor team.
• Handle guest complaints and resolve issues promptly.
• Coordinate with other hotel departments to fulfill guest requests.
• Ensure guest privacy and security protocols are followed.
• Assist in onboarding and training of new employees.

Skills

Guest services

Staff supervision

Communication

Problem-solving

Hotel software

Education

High school diploma

Hospitality-related degree

Tools

Hotel PMS

Reservation systems

Job description

TPG Hotels & Resorts in Providence, RI is seeking a Front Office Supervisor to lead the front desk team and ensure a seamless check-in/check-out experience. You will guide guest services, train staff, and coordinate with other departments to fulfill guest requests.

The role requires 1-2 years supervisory experience, excellent communication skills, and knowledge of hotel management software. Flexibility to work evenings, weekends, and holidays is expected.