Morning-Shift Housekeeping Supervisor — Guest Experience

InterContinental Hotels Group; Naperville (IL); On-site; USD 27,552 - 35,817; Full time

Job summary

Hotel Indigo Naperville Riverwalk, located in Naperville, IL, is seeking a Housekeeping Supervisor to oversee the morning shift and ensure guest rooms, public areas, and back-of-house spaces meet InterContinental standards while delivering exceptional guest experiences.

You will supervise room attendants, conduct inspections, schedule work, train staff, and coordinate with Engineering and Front Office to maintain timely room readiness and quality.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years housekeeping experience in hotel, resort or luxury hospitality.
• Supervisory or leadership experience preferred.
• Knowledge of housekeeping procedures and hotel quality standards.
• Strong communication, leadership and organizational skills.
• Ability to work flexible schedules including weekends and holidays.
• Proficient in hotel PMS and Microsoft Office preferred.
• Ability to lift up to 50 pounds and stand/walk for extended periods.

Responsibilities

• Oversee and inspect the work of Room Attendants, Housepersons and Public Area Attendants.
• Conduct inspections of guest rooms and public areas for cleanliness and presentation.
• Assign daily schedules and room assignments based on occupancy and needs.
• Monitor room status and coordinate with Front Office for availability.
• Train, coach and develop housekeeping staff and foster teamwork.
• Respond promptly to guest requests and service recovery opportunities.
• Monitor attendance and performance; provide feedback and corrective action as needed.
• Ensure compliance with policies, safety OSHA standards and sanitation procedures.
• Assist with inventory control, linen management, supply ordering and cost-control.
• Report maintenance concerns and coordinate with Engineering for timely resolution.
• Support Director of Operations with projects, payroll, scheduling and admin tasks.

Skills

Leadership

Communication

Organizational skills

Flexible schedule

Property Management Systems

Microsoft Office

Education

High School Diploma or equivalent

Tools

Property management systems

Microsoft Office

Job description

Hotel Indigo Naperville Riverwalk, located in Naperville, IL, is seeking a Housekeeping Supervisor to oversee the morning shift and ensure guest rooms, public areas, and back-of-house spaces meet InterContinental standards while delivering exceptional guest experiences.

You will supervise room attendants, conduct inspections, schedule work, train staff, and coordinate with Engineering and Front Office to maintain timely room readiness and quality.