Front Desk Supervisor: Lead & Elevate Guest Experience

Hunter Super Techs - TurnPoint; Town of Concord (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Indus Hospitality Group is seeking a Front Desk Supervisor to lead the front office team and assist the Guest Service Manager in training, supervision, and support of front desk and night audit staff. You will drive service excellence for all guests, emphasizing courtesy, efficiency, and a welcoming atmosphere.

Responsibilities include check-in/out, handling guest requests, processing payments, coordinating wake-up calls, and maintaining lobby and front office operations.

Qualifications

• Six to 12 months related experience and/or training.
• High school diploma or GED; or equivalent combination of education and experience.
• Minimum 18 years of age.

Responsibilities

• Provide pleasant and professional services to all guests.
• Assist the Guest Service Manager in directing, training, and mentoring front office staff.
• Perform check-in and check-out services and handle guest billing issues.
• Coordinate wake-up calls, answer telephones, take reservations, and monitor room availability.
• Maintain cleanliness of the front office and lobby areas.
• Report deficiencies and ensure proper operation of lobby fixtures and equipment.

Education

High school diploma or GED; or equivalent

Job description

Indus Hospitality Group is seeking a Front Desk Supervisor to lead the front office team and assist the Guest Service Manager in training, supervision, and support of front desk and night audit staff. You will drive service excellence for all guests, emphasizing courtesy, efficiency, and a welcoming atmosphere.

Responsibilities include check-in/out, handling guest requests, processing payments, coordinating wake-up calls, and maintaining lobby and front office operations.