Guest Services Supervisor — Front Desk Lead

Highgate; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Phoenix invites applications for an Assistant Guest Services Manager to support daily front office operations and supervise Guest Services, Concierge and Uniformed Services teams. You will assist with guest complaints, ensure SOP compliance, and partner with housekeeping to maintain optimal room status.

The role requires a 4-year degree, at least 1 year of supervisory experience, and proficiency in Windows and MS Office. A valid driver’s license is also required.

Qualifications

• A 4-year college degree is required.
• At least 1 year of related supervisory experience.
• Proficiency in Windows and company-approved spreadsheets/word processing.
• Must have a valid driver’s license from the applicable state.

Responsibilities

• Establish and maintain attentive, friendly, courteous front desk service.
• Respond to guest requests, problems, and complaints with follow-up for satisfaction.
• Assist in development and training of Guest Services staff.
• Oversee Front Office operations, including reservations and cash handling.
• Ensure adherence to Highgate Hotel policies and SOPs.
• Greet and welcome guests in line with SOPs and supervise Bell staff in the absence of a supervisor.
• Coordinate with housekeeping on daily room status and VIP guest handling.
• Perform routine room inspections and manage incident logs.

Skills

Supervisory experience

Windows proficiency

Spreadsheets

Word processing

Education

4-year college degree

Tools

Windows

MS Office

Job description

Highgate Hotels in Phoenix invites applications for an Assistant Guest Services Manager to support daily front office operations and supervise Guest Services, Concierge and Uniformed Services teams. You will assist with guest complaints, ensure SOP compliance, and partner with housekeeping to maintain optimal room status.

The role requires a 4-year degree, at least 1 year of supervisory experience, and proficiency in Windows and MS Office. A valid driver’s license is also required.