Guest Services Supervisor - Front Desk & Guest Experience

OCI Hospitality; Tampa (FL); Vor Ort; USD 40.000 - 52.000; Vollzeit

Zusammenfassung

The DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Guest Services Supervisor to oversee guest services operations and supervise team members. You will be responsible for establishing a positive work environment and delivering exceptional guest service in alignment with hotel standards.

The role requires supervising front desk activities, supporting recruitment, orientation, training and scheduling, maintaining professional appearance, handling guest billing inquiries, and using

Qualifikationen

• Supervises guest services staff and ensures guest satisfaction.
• Manages front desk operations and billing inquiries.
• Maintains professional conduct and appearance.
• Works with team on recruitment, orientation, training and scheduling.
• Upholds hotel brand standards and company policies.

Aufgaben

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all hotel guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of public areas and hotel office
• Performs additional responsibilities as assigned by leadership

Kenntnisse

Interpersonal skills

Communication skills

Leadership

Customer service

Professional appearance

Jobbeschreibung

The DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Guest Services Supervisor to oversee guest services operations and supervise team members. You will be responsible for establishing a positive work environment and delivering exceptional guest service in alignment with hotel standards.

The role requires supervising front desk activities, supporting recruitment, orientation, training and scheduling, maintaining professional appearance, handling guest billing inquiries, and using