Front Desk Supervisor

DoubleTree Tampa Rocky Point; Tampa (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

DoubleTree Tampa Rocky Point Waterfront is seeking a Guest Services Supervisor to lead front desk operations and assist in delivering exceptional guest service.

The role emphasizes supervising guest services, processing guest arrivals/departures, and maintaining professional hospitality standards in a dynamic hotel environment.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills with attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Supervises guest services operations and team members.
• Registers and processes guests on arrival and departure.
• Delivers exceptional guest service and professional hospitality.
• Maintains telephone courtesy and professional communication.
• Builds guest loyalty through personal connections with guests and clients.
• Assists in recruitment, orientation, training and scheduling of the guest services team.
• Uses selling techniques to maximize revenue and occupancy.
• Ensures knowledge of hotel services and local area.

Skills

Interpersonal skills

Communication skills

Organizational skills

Leadership

Professional image

Job description

Description

The DoubleTree by Hilton Tampa Rocky Point Waterfront has an open Front Desk Supervisor position.

Hilton and PEP experience a plus.

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner