Guest-Centric F&B Supervisor

mcrhotels.com; Tallahassee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

DoubleTree by Hilton Hotel Tallahassee is seeking aFood and Beverage Supervisor responsible for supervising food and beverage operations and delivering an excellent guest experience. You will maximize sales and revenue through customer satisfaction and team member engagement.

Responsibilities include training staff, cash handling, managing inventories, supervising cleaning, addressing guest concerns, and coordinating schedules to ensure smooth service and adherence to quality standards.

Qualifications

• Work Experience: Experience in F&B required, experience in a hospitality environment preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling and deposit preparation.
• Supervise and participate in kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, and liquor, and report shortages.
• Requisition supplies and equipment needed.
• Observe and evaluate workers and work procedures to ensure quality standards, service and participate in disciplinary documentations.
• Inspect supplies, equipment, and work areas to ensure efficient service and standards.
• Assign duties, responsibilities, and workstations to team members.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training.
• Conduct supervisory activities, such as creating work schedules or organizing employee time sheets.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Record production, operational, and personnel data on specified forms.
• Develop equipment maintenance schedules and arrange for repairs.
• Greet and seat guests, and present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.
• Resolve customer complaints regarding food service.

Skills

F&B experience

Positive attitude

Follow guidelines

Stress management

Active listening

Communication

Hospitality focus

Age 18+

Flexible schedule

Punctuality

Clock-in/out

Job description

DoubleTree by Hilton Hotel Tallahassee is seeking aFood and Beverage Supervisor responsible for supervising food and beverage operations and delivering an excellent guest experience. You will maximize sales and revenue through customer satisfaction and team member engagement.

Responsibilities include training staff, cash handling, managing inventories, supervising cleaning, addressing guest concerns, and coordinating schedules to ensure smooth service and adherence to quality standards.