Front Desk Supervisor

OCI Hospitality; Tampa (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

The DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Guest Services Supervisor to oversee guest services operations and supervise team members. You will be responsible for establishing a positive work environment and delivering exceptional guest service in alignment with hotel standards.

The role requires supervising front desk activities, supporting recruitment, orientation, training and scheduling, maintaining professional appearance, handling guest billing inquiries, and using

Qualifications

• Supervises guest services staff and ensures guest satisfaction.
• Manages front desk operations and billing inquiries.
• Maintains professional conduct and appearance.
• Works with team on recruitment, orientation, training and scheduling.
• Upholds hotel brand standards and company policies.

Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all hotel guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of public areas and hotel office
• Performs additional responsibilities as assigned by leadership

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Professional appearance

Job description

Description

The DoubleTree by Hilton Tampa Rocky Point Waterfront has an open Front Desk Supervisor position.

Hilton and PEP experience a plus.

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner