Front Desk Supervisor: Lead Guest Experience & Ops

Residence Inn by Marriott Chula Vista; Chula Vista (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Residence Inn by Marriott Chula Vista is seeking a Front Desk Supervisor to lead the guest services team, ensuring check-ins are smooth and guests feel welcome. You will set the tone for unforgettable service and guide associates with energy and focus.

You will manage reservations and VIP requests, train staff, address guest concerns, and uphold safety and standards while contributing to revenue through thoughtful rate and package promotions.

Qualifications

• Greet guests warmly and manage smooth check-ins/check-outs.
• Assist with reservations, VIP requests and guest satisfaction.
• Lead and train a hospitality team while maintaining standards.

Responsibilities

• Greet guests and ensure a smooth arrival experience.
• Manage messages, logs, and package handling efficiently.
• Monitor rates, promotions, and opportunities to improve value.
• Coach and supervise associates to resolve guest concerns.

Skills

Guest Experience

Operations Management

Revenue Strategy

Team Leadership

Education

High School Diploma

Hospitality Coursework

Driver's License

Job description

Residence Inn by Marriott Chula Vista is seeking a Front Desk Supervisor to lead the guest services team, ensuring check-ins are smooth and guests feel welcome. You will set the tone for unforgettable service and guide associates with energy and focus.

You will manage reservations and VIP requests, train staff, address guest concerns, and uphold safety and standards while contributing to revenue through thoughtful rate and package promotions.