Hotel Front Office & Guest Services Manager

Valley Forge Casino Resort; King of Prussia (PA); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Boyd Gaming Corporation seeks a front office and hotel operations supervisor to oversee occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will manage departments, hire and train staff, and ensure service quality while aligning with company policies and regulatory controls in Pennsylvania.

You will maintain par levels, coordinate events, handle guest concerns, and participate in budgeting and cost control, ensuring compliance with Gaming Board rules

Competenze

• Minimum 3 years supervisory experience and 5 years hotel experience.
• Familiar with LMS, ATI, Rainmaker and Microsoft Office.
• Knowledge of hotel key systems and related property management features.

Mansioni

• Oversee hotel occupancy and promote efficient operation of front desk, bell desk, housekeeping and call center.
• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies, procedures and Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services per comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve OTA invoices.
• Other duties as assigned by management.

Conoscenze

Supervisory experience

Hotel operations knowledge

Customer service

Strumenti

LMS

ATI

Rainmaker

Microsoft Office

Descrizione del lavoro

Boyd Gaming Corporation seeks a front office and hotel operations supervisor to oversee occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will manage departments, hire and train staff, and ensure service quality while aligning with company policies and regulatory controls in Pennsylvania.

You will maintain par levels, coordinate events, handle guest concerns, and participate in budgeting and cost control, ensuring compliance with Gaming Board rules