Guest Services Supervisor — Fast-Paced Casino Ops

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA seeks a Supervisor, Guest Services to lead daily operations and deliver service excellence in a fast-paced, 24/7 casino environment.

You will mentor staff, coordinate with Marketing and casino partners on events, ensure compliance with safety protocols, and support loyalty program activities, promotions, and guest needs with a focus on best-in-class experiences.

Qualifications

• Bachelor’s degree in business-related field.
• Minimum one year of customer service, or hospitality experience.
• Minimum of one year of supervisory experience is strongly preferred.

Responsibilities

• Oversee day-to-day Guest Services operations.
• Mentor and train team members.
• Support promotional events and loyalty club activities.
• Ensure compliance with internal controls and safety protocols.
• Collaborate with Marketing and casino partners on events.

Skills

Customer service

Supervisory experience

Critical thinking

Data-driven decisions

Team mentorship

Education

Bachelor’s degree in business-related

Job description

Yaamava Resort & Casino at San Manuel in Highland, CA seeks a Supervisor, Guest Services to lead daily operations and deliver service excellence in a fast-paced, 24/7 casino environment.

You will mentor staff, coordinate with Marketing and casino partners on events, ensure compliance with safety protocols, and support loyalty program activities, promotions, and guest needs with a focus on best-in-class experiences.