Casino Guest Services Manager — Elite Guest Experience

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Manager, Guest Services to lead the team in delivering exceptional service within a fast-paced casino environment. The role requires flexibility to work nights, weekends, and holidays to support 24/7 operations.

The position emphasizes supervision, training, scheduling, and coordination of promotions and loyalty club activities, while upholding enterprise standards and gaming regulations.

Qualifications

• Strong knowledge of Guest Services operations and loyalty programs.
• Ability to manage promotions, events, and cross-department collaboration.
• Experience implementing regulatory and internal control requirements.

Responsibilities

• Oversees Guest Services tasks including training and development to meet standards.
• Plans for promotions, scheduling, loyalty club activities, and club maintenance.
• Maintains knowledge of player tracking systems and promotes loyalty program features.
• Addresses guest concerns promptly and facilitates escalations as needed.

Skills

Guest Services operations

Casino loyalty programs

Event processes

Cash-handling protocols

Regulatory & internal controls

Team leadership

Education

Bachelor's degree in business related field

Job description

Yaamava Resort & Casino at San Manuel is seeking a Manager, Guest Services to lead the team in delivering exceptional service within a fast-paced casino environment. The role requires flexibility to work nights, weekends, and holidays to support 24/7 operations.

The position emphasizes supervision, training, scheduling, and coordination of promotions and loyalty club activities, while upholding enterprise standards and gaming regulations.