Guest Services Supervisor & Employee Development Lead

Hawaii Volcanoes Lodge Company LLC; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading lodging company in the United States is seeking a dedicated individual to assist the Lodging Manager in managing front desk operations and staff training. Responsibilities include overseeing guest services, coordinating training programs, and enhancing team member relations. Candidates should possess strong communication skills, hospitality experience, and have the ability to handle a fast-paced work environment. This role offers a unique opportunity to make a significant impact in guest satisfaction.

Qualifications

• Positive and professional communication skills, both written and verbal.
• Ability to work various shifts including day, night, weekend, and holidays.
• Ability to lift up to 25 lbs frequently and 50 lbs occasionally.

Responsibilities

• Assist the Lodging Manager with recruiting and training Guest Services staff.
• Coordinate training programs for the lodging team.
• Oversee processes for new hires to ensure clean employee housing.

Skills

Positive and professional communication skills

Computer Skills - Microsoft Office

Problem-solving skills

Education

High School Diploma or equivalent

Bachelor’s degree in Hospitality or related fields

Tools

Rooms Management related systems

Job description

A leading lodging company in the United States is seeking a dedicated individual to assist the Lodging Manager in managing front desk operations and staff training. Responsibilities include overseeing guest services, coordinating training programs, and enhancing team member relations. Candidates should possess strong communication skills, hospitality experience, and have the ability to handle a fast-paced work environment. This role offers a unique opportunity to make a significant impact in guest satisfaction.