Front Office Leader: Elevate Guest Experiences

Pyramid Global Hospitality; Cleveland (OH); On-site; USD 48,000 - 58,000; Full time

Job summary

Pyramid Global Hospitality is seeking a dynamic Front Office leader for the Hotel Indigo Cleveland Gateway in downtown Cleveland. You will lead daily Front Office operations, set the tone for an exceptional guest experience, and engage with guests and team members to deliver personalized service.

You will oversee check-in/out, empower a diverse team, maintain brand standards, and collaborate with housekeeping, maintenance, and sales to ensure smooth, memorable stays.

Qualifications

• 2 years of progressive Front Office leadership experience in a service-focused hotel or resort environment.
• Previous experience leading, coaching, and developing a diverse team in a high-touch hospitality environment.
• Availability to work a flexible schedule, including nights, weekends, and holidays based on business needs.
• College degree preferred.
• Genuine passion for hospitality and personalized service.
• A strong desire to positively impact the experience of both guests and associates.
• Naturally outgoing, engaging, and approachable personality.

Responsibilities

• Lead daily Front Office operations and set the tone for an exceptional Hotel Flor guest experience.
• Create a warm, engaging, and personalized arrival experience that reflects the character and energy of downtown Cleveland.
• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
• Identify opportunities to personalize the experience for VIPs, groups, and repeat guests.
• Proactively resolve guest concerns and turn challenges into memorable experiences.

Skills

Leadership

Guest service

Communication

Problem-solving

Education

College degree preferred

Tools

PMS

POS

reservation systems

Job description

Pyramid Global Hospitality is seeking a dynamic Front Office leader for the Hotel Indigo Cleveland Gateway in downtown Cleveland. You will lead daily Front Office operations, set the tone for an exceptional guest experience, and engage with guests and team members to deliver personalized service.

You will oversee check-in/out, empower a diverse team, maintain brand standards, and collaborate with housekeeping, maintenance, and sales to ensure smooth, memorable stays.