Front Desk - Supervisor

BENCHMARK; Oklahoma; On-site; USD 40,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Supervisor for a brand-new Hotel Indigo Cleveland Gateway location. You will lead a front-line team, greet guests with warmth, and guide them from arrival to room with detailed knowledge of hotel amenities and local area.

The role emphasizes mentorship of bell attendants, coordination of guest arrivals, and delivering a memorable, personalized guest experience through every interaction.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to train and mentor frontline staff.

Responsibilities

• Welcome guests and provide a warm, personalized experience.
• Ensure a memorable first impression and assist with luggage as needed.
• Escort guests from arrival to check-in and to their rooms, explaining amenities.
• Lead and mentor bell attendants to deliver exceptional service.
• Coordinate with management on events that impact arrivals or departures.
• Collaborate with team to maintain a spotless, organized lobby area.
• Demonstrate a proactive attitude and exceed guest expectations.

Skills

Customer service

Leadership

Communication

Mentoring

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you! What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The Supervisor will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel You will be escorting and orienting the guest to the front desk for check-in. Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will explaining our amenities and fun facts they should know about our hotel. Train and mentor the team of bell attendants to provide exceptional customer service Assist the management team in coordination of special events that will impact the arrival and departure of guests You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized “Be the difference” with all guest and employees and do more than just “the norm