Guest Services Supervisor

Pacificmobile; Freeport (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Pacific Mobile Structures seeks a Guest Services Supervisor to lead operational efforts, ensuring guest satisfaction and engaging in collaborative problem-solving with staff and management. The ideal candidate will navigate guest relations, manage administrative tasks, and contribute to marketing strategies, all while embodying the company's core values.

Benefits

Medical, Dental, and Vision coverage options

401(K) Retirement Benefits with Company Match

Exercise Subsidy Plan

Quarterly Wellness Incentives

Years of Service Recognition

Employee Development & Training

Qualifications

• Ability to manage guest relationships and operational issues effectively.
• Experience in hospitality management or related field preferred.

Responsibilities

• Collaborate in managing day-to-day property operations.
• Ensure 100% guest satisfaction and resolve conflicts.
• Facilitate check-in/check-out processes and manage billing.

Skills

Conflict Resolution

Guest Satisfaction

Management

Job description

Posted Tuesday, June 11, 2024 at 4:00 AM

Business Profile: Pacific Mobile Structures is a company with a consistent track record in the commercial modular building industry. We sell and lease mobile office space, and build innovative modular structures. With a rental fleet of 2.5 million square feet, we serve any jobsite need. We also provide high performing re-locatable classrooms, as well as quality modular structures for office buildings, medical clinics, government services, and workforce housing throughout the west.

As a values based company, we have built a unique culture that drives our performance in the marketplace. We put our values at the forefront of everything we do from hiring to our strategic long-term planning process. We empower our employees to make decisions that honor our values. This, along with our size and financial strength, allows the company to lead our industry in crafting a rewarding employee experience. Ownership’s long term vision and its many dedicated employees create a culture that cannot be duplicated.

Job Title: Guest Services Supervisor

Reports to: General Manager

Benefits & Perks of being a Pacific Mobile Employee:

• Medical, Dental, and Vision coverage options
• 8 hours of paid Volunteer Time per year
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment

Collaborate, with management of day-to-day operations of the property in coordination with administrative, housekeeping, maintenance, and leadership personnel.

• Participation and preparedness for Bi-Weekly Operational L10 Meetings-present solutions and process issues together with the operational team.
• Act as POC for all operations in the absence of General Manager.
• Participate in all front desk staffing rotations.
• Collaborates with General Manager on SOPs updates, changes, and team compliance.

Instill 100% Guest Satisfaction throughout the property.

• Conflict resolution and guest issues processing.
• Ensure property policies are followed by all.
• Provide feedback to leadership on the alignment of rate offerings with guest needs.

Perform the administrative duties required by the guest services operations of the property.

• Facilitate check-in/check-out process adhering to policies and procedures.
• Answer and direct calls, emails, and incoming requests for information.
• Maintain the property PMS system with all pertinent guest information.
• Perform pre-arrival room inspections and room inventories as required.

Financial Duties and Reporting.

• Perform routine guest billings.
• Generate invoices and perform collections duties for direct bill clients.
• Manage monthly apartment renewals and capture reasons for non-renewals.
• Manage and oversee all in-room FFE and operational supplies budgets as needed utilizing preferred vendors to include kitchen wares and furniture.

Collaborate with the Marketing Department to generate and implement marketing programs/content and provide feedback as required.

• Manage OTA accounts to ensure accurate rate postings, bookings, and guest communication.
• Oversee guest referral program and NPS survey program.
• Conduct monthly comp shop rates and provide data to the General Manager.
• Respond to guest review responses and bring responses of note to the team for processing.

Benefits:
Medical, Dental, Vision, 401(K), Charitable Donation Matching, Safety and Values Reward Programs, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.