Supervisor, Customer Service

R1 RCM; United States; Remote; USD 47,000 - 79,000; Full time

Job summary

R1 RCM is seeking a Supervisor for the Customer Service team to oversee representatives and manage client performance metrics in a high-volume call center environment within healthcare. The role requires strong leadership and experience in KPIs, with a focus on achieving client objectives and fostering team success.

Benefits

Competitive benefits package

Qualifications

• 5 years leadership experience in a healthcare call center.
• Experience with KPI and ACD metrics.
• Management experience in a fast-paced call center.

Responsibilities

• Oversee Team Lead(s) and Representatives.
• Maintain KPI reporting and improvement programs.
• Create a solid virtual team through communication.

Skills

Leadership

KPI Reporting

Call Center Management

Team Communication

Education

High school diploma

Tools

EMR systems (EPIC, Meditech, Cerner)

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Supervisor, Customer Service, you provide oversight of Team Lead(s) a team or Representatives for one or more of our clients. Every day you will be the primary point of support, training and coaching for your team’s performance as it relates to quality and production metrics for the client. To thrive in this role, you must have prior experience in a Leadership role of a high-volume Call Center within the healthcare revenue cycle industry.We are looking for an experienced supervisors who enjoy driving their team to success by providing knowledge of the client objectives and the leadership and training to achieve them. Going ‘above and beyond’ for the client on every level.

Here’s what you’ll experience working as a Supervisor, Customer Service:

• You understand maintaining KPI reporting, improvement programs and ACD Metrics.
• Working with EMR systems such as EPIC, Meditech or Cerner to strategically support clients; meeting or surpassing their objectives.
• You have a working knowledge of EOBs and authorizations/referrals.
• You have management experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative.
• Maintaining a level of performance that ensures success for your client’s objectives.
• Creating a solid virtual Team through regular communication with your Team Leads and Representatives.

Required:

• High school diploma, preferred
• 5 years leadership experience in a healthcare call center

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook