Operations Supervisor - Call Center Exp Req - Remote CONUS AK HI

VetJobs; United States; Remote; USD 54,000 - 63,000; Full time

Job summary

Veterans and military-affiliated candidates are invited to apply for the fully remote Operations Supervisor role at a leading organization. This position involves overseeing a team in a call center environment, with responsibilities including performance evaluations and departmental leadership while providing essential services to veterans. The organization offers equipment support and operates under a W2 employment framework, ensuring a structured and professional work environment.

Qualifications

• Minimum six months of supervisory or leadership experience preferred.
• 2-3 years Customer Service/Contact Center experience required.

Responsibilities

• Supervise a team responsible for triaging VA disability referrals.
• Provide departmental leadership and conduct performance evaluations.
• Participate in the hiring processes and manage contact center employees.

Skills

Excellent customer service

Leadership

Team interaction skills

Task organization

Education

High School/GED

Bachelor's or Associate’s degree (preferred)

Job description

Operations Supervisor - Call Center Exp Req - Remote CONUS AK HI

Join to apply for the Operations Supervisor - Call Center Exp Req - Remote CONUS AK HI role at VetJobs.

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

The employer is specifically looking for supervisor/operations experience within a call center for this role.

This position is open to CONUS, AK, HI, and PR. California is specifically excluded. The position is fully remote. Background check required. Equipment is provided. This is a W2 position. Multiple openings are available! The pay rate is $26 per hour.

The role involves supervising a team responsible for triaging VA disability referrals, preparing VA Disability Benefits Questionnaires (DBQs), and scheduling veterans for medical examinations. Responsibilities include providing departmental leadership, supervising contact center employees, coaching, conducting performance evaluations, and participating in hiring processes. The supervisor will report to the Customer Service Manager and may work weekends, holidays, or off-shifts as needed.

Minimum Education Required: High School/GED. A Bachelor's or Associate’s degree is preferred.

Experience: Six months supervisory or leadership experience preferred. 2-3 years Customer Service/Contact Center experience required.

Skills/Abilities: Excellent customer service, leadership, team interaction skills, and the ability to coach team members. Ability to organize multiple tasks and workflows.

Location: United States (excluding California).