Guest Services Supervisor

Pacific Mobile Structures, Inc.; Freeport (TX); On-site; USD 31,000 - 42,000; Part time

Job summary

A leading company in the modular building industry is seeking a part-time Guest Services Supervisor. This role involves managing property operations, ensuring guest satisfaction, and collaborating with various teams. The ideal candidate will have strong conflict resolution skills and a background in customer service, contributing to a safe and rewarding work environment.

Benefits

7.5 Paid Holidays plus 2 Floating Holidays

80 hours PTO from day one

Medical, Dental, and Vision insurance options

8 hours of paid Volunteer Time annually

401(K) with company match

Monthly exercise subsidy of $25

Quarterly wellness incentives

Recognition programs for safety and values

Years of Service recognition

Employee development and training opportunities

Qualifications

• Experience in property management or guest services.
• Strong communication and leadership skills.
• Ability to handle administrative tasks effectively.

Responsibilities

• Manage day-to-day property operations.
• Ensure guest satisfaction and resolve issues.
• Coordinate front desk staffing and compliance.

Skills

Conflict Resolution

Team Management

Customer Service

Job description

Join to apply for the Guest Services Supervisor role at Pacific Mobile Structures, Inc.

Company Overview

Pacific Mobile Structures has a proven track record in the commercial modular building industry. We sell and lease mobile office spaces, and build innovative modular structures. Our rental fleet spans 2.5 million square feet, serving various needs across the west, including classrooms, office buildings, medical clinics, government services, and workforce housing.

As a values-driven company, we foster a unique culture emphasizing employee empowerment, strategic planning, and long-term growth, making us a leader in our industry and a rewarding place to work.

Job Title

Guest Services Supervisor

Reports To

General Manager

Benefits & Perks

• 7.5 Paid Holidays plus 2 Floating Holidays
• 80 hours PTO from day one
• Medical, Dental, and Vision insurance options
• 8 hours of paid Volunteer Time annually
• 401(K) with company match
• Monthly exercise subsidy of $25
• Quarterly wellness incentives
• Recognition programs for safety and values
• Years of Service recognition
• Employee development and training opportunities
• Safe, drug-free work environment

Compensation

Pay rate: $15/hour

Key Responsibilities

1. Manage day-to-day property operations in collaboration with administrative, housekeeping, maintenance, and leadership teams.
2. Participate in bi-weekly operational meetings, presenting solutions and process improvements.
3. Act as point of contact in the absence of the General Manager.
4. Coordinate front desk staffing and ensure SOP compliance.
5. Ensure guest satisfaction through conflict resolution and guest issue management.
6. Adhere to property policies and provide feedback on rate offerings.
7. Handle administrative duties such as check-ins, calls, emails, and maintaining guest information in PMS.
8. Perform routine billing, invoicing, and collection activities.
9. Oversee apartment renewals and manage budgets for in-room furnishings and supplies.
10. Collaborate with marketing on programs, manage OTA accounts, and respond to guest reviews.

Additional Information

This role is part-time at the mid-senior level within the construction industry. Referrals can double your chances of interview success. Sign in to set job alerts for similar roles.