Guest Services Specialist — Warm Front Desk Experience

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Crescent Hotels & Resorts in Fairfax, VA is seeking a Guest Services Agent to warmly greet guests, complete registrations, and manage check-outs with accuracy. You will input guest information, confirm rates, and assist with room assignments and key coding to ensure a smooth arrival experience.

Responsibilities include handling payments, using the POS system, promoting hotel services, answering questions, and resolving guest concerns promptly and professionally.

Qualifications

• Front-desk guest service experience preferred.
• Ability to greet, register and check out guests efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and complete the registration process, inputting information and confirming room rate.
• Assist guests with check-out, handle payments, and use the POS system.
• Demonstrate knowledge of hotel services, rates, packages, promotions and local area.

Skills

Guest service

Communication

Multitasking

POS system

Tools

Point-of-sale system

Job description

Crescent Hotels & Resorts in Fairfax, VA is seeking a Guest Services Agent to warmly greet guests, complete registrations, and manage check-outs with accuracy. You will input guest information, confirm rates, and assist with room assignments and key coding to ensure a smooth arrival experience.

Responsibilities include handling payments, using the POS system, promoting hotel services, answering questions, and resolving guest concerns promptly and professionally.