Hotel Front Desk & Guest Services Agent

Crescent Hotels and Resorts; Fairfax (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Fairfax Marriott at Fair Oaks in Fairfax, VA seeks a Guest Services Agent to greet and register guests and manage checkout, delivering outstanding service and profitability. This on-site, full-time role is hosted by Crescent Hotels & Resorts on the property.

You will input guest details, confirm rates, assist with payments, upsell hotel services, answer questions, and ensure guests know room location for a seamless stay.

Qualifications

• Team-oriented approach essential for coordinating with front desk and other hotel departments.
• Attention to detail required for accurate guest registration and billing.
• Commitment to guest satisfaction and integrity in handling payments.

Responsibilities

• Greet guests and complete registration at check-in, including room assignment and keys.
• Assist guests with check-out, process payments, and handle various forms of payment.
• Provide information on hotel services, local area and promotions; upsell where appropriate.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Ability to Make an Impact

Job description

Fairfax Marriott at Fair Oaks in Fairfax, VA seeks a Guest Services Agent to greet and register guests and manage checkout, delivering outstanding service and profitability. This on-site, full-time role is hosted by Crescent Hotels & Resorts on the property.

You will input guest details, confirm rates, assist with payments, upsell hotel services, answer questions, and ensure guests know room location for a seamless stay.