Guest Services Specialist: Reservations & Support

Aramark; Stone Mountain (GA); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Aramark Hospitality Worker I role focuses on guest satisfaction through reservation assistance, guest needs support, and issue escalation. Staff must adapt to client requirements and business needs across locations.

Key duties include greeting guests, booking reservations, registering guests, handling payments, and clear communication via phone and email. Employee may be asked to perform additional tasks to meet service goals.

Qualifikationen

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Aufgaben

• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager.

Kenntnisse

Guest services

Excellent customer service

Interpersonal communication

Organizational skills

Jobbeschreibung

Aramark Hospitality Worker I role focuses on guest satisfaction through reservation assistance, guest needs support, and issue escalation. Staff must adapt to client requirements and business needs across locations.

Key duties include greeting guests, booking reservations, registering guests, handling payments, and clear communication via phone and email. Employee may be asked to perform additional tasks to meet service goals.