Guest Reservations & Multi-Channel Support Specialist

Aramark Corporation; Stone Mountain (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Aramark Corporation is seeking an Accommodations Coordinator II to provide top-tier support to internal and external customers. You will be the first line of defense, guiding less experienced team members and stepping in as an interim supervisor during peak seasons.

You will manage day-to-day questions, troubleshoot issues, and handle overflow support across phone, live chat, email, and fax, ensuring guest satisfaction and operational continuity.

Qualifications

• Two years of related experience required.
• High school diploma or GED required.
• Extensive experience using reservation systems.
• Excellent problem solving, complaint resolution and negotiation skills.
• High attention to detail and great customer interaction abilities.

Responsibilities

• Provides assistance to less seasoned team members with general questions.
• Acts as product expert on Aramark's properties, systems, policies and procedures.
• Aids in communicating updates to sales floor and staff.
• Main POC for property field leaders to meet guest needs with sound judgment.
• Works with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.
• Handles off-phone activity including service recovery, paperwork, and errors.
• Provides overflow multi-channel support during peak contact volume.
• Assists with miscellaneous projects requested by leadership.

Skills

Customer service

Problem solving

Attention to detail

Effective communication

Self-motivation

Education

High school diploma or GED

Tools

Reservation systems

Job description

Aramark Corporation is seeking an Accommodations Coordinator II to provide top-tier support to internal and external customers. You will be the first line of defense, guiding less experienced team members and stepping in as an interim supervisor during peak seasons.

You will manage day-to-day questions, troubleshoot issues, and handle overflow support across phone, live chat, email, and fax, ensuring guest satisfaction and operational continuity.