Concierge & Guest Experience Specialist

Ashford Inc.; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

SpringHill Suites Jacksonville is seeking a part-time Concierge to warmly welcome guests, coordinate with hotel departments for reservations and special requests, and promote hotel amenities. You will maintain a local services guide and suggest activities to guests while ensuring the concierge lounge and kitchenette remain clean and orderly throughout your shift.

The role emphasizes strong communication, excellent customer service, discretion with guest information, and the ability to multitask

Qualifications

• Strong verbal and written communication skills.
• Demonstrated customer service experience.
• Ability to handle confidential information with discretion.
• Proactive and self-motivated with initiative.
• Attention to tasks and ability to complete work on time amidst interruptions.

Responsibilities

• Warmly greet guests in the concierge lounge within 2 minutes of arrival.
• Serve as liaison between guests and hotel departments for reservations and requests.
• Maintain an information file on local services and attractions and make recommendations.
• Clean and maintain the concierge lounge and kitchenette during the shift.

Skills

Communication

Customer service

Professionalism

Confidentiality

Attention to detail

Job description

SpringHill Suites Jacksonville is seeking a part-time Concierge to warmly welcome guests, coordinate with hotel departments for reservations and special requests, and promote hotel amenities. You will maintain a local services guide and suggest activities to guests while ensuring the concierge lounge and kitchenette remain clean and orderly throughout your shift.

The role emphasizes strong communication, excellent customer service, discretion with guest information, and the ability to multitask