Guest Experience Agent - Part-Time Front Desk

Concord Hospitality Enterprises Co.; Jacksonville (FL); Presencial; USD 18.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision plans

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at ConcordHotels

Training & development and careeradv

Descripción de la vacante

Concord Hospitality Enterprises Co. seeks a Part Time Front Desk Agent in Jacksonville, FL. The role puts you at the hub of guest interaction, delivering warm, proactive service to ensure a memorable stay for every guest. You will contribute to a welcoming atmosphere and uphold Concord's guest-first standards.

The position runs 7am–3pm part-time, with prior hotel experience required and PRP experience preferred. A collaborative team environment and ongoing development opportunities are offered.

Formación

• Prior hotel experience required.
• Experience with PRP preferred.

Responsabilidades

• Will work 7am to 3pm on a part-time basis.
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Fully-open availability.

Conocimientos

Customer service

Communication

Professionalism

Hospitality

Descripción del empleo

Concord Hospitality Enterprises Co. seeks a Part Time Front Desk Agent in Jacksonville, FL. The role puts you at the hub of guest interaction, delivering warm, proactive service to ensure a memorable stay for every guest. You will contribute to a welcoming atmosphere and uphold Concord's guest-first standards.

The position runs 7am–3pm part-time, with prior hotel experience required and PRP experience preferred. A collaborative team environment and ongoing development opportunities are offered.