Front Desk Associate – Guest Services

White Lodging Services, Inc.; Denver (CO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

Referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Wellness tools

Leadership development & tuition

Discounts on hotel rooms, dining, and,

Growth opportunities across properties

Employee Assistance Program (EAP)

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You’ll ensure smooth check-ins/outs while upholding hospitality standards in a fast-paced hotel setting.

The ideal candidate demonstrates strong communication and a customer-first mindset, with flexibility to work long hours, weekends, and holidays. Prior hospitality exposure is helpful but not required, making this a great entry path in guest services.

Qualifications

• Strong communication and customer-service mindset are essential.
• Ability to adapt to a dynamic, guest-facing environment.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Provide high-quality service to guests and anticipate their needs.
• Check guests in and out efficiently and warmly.
• Follow cash handling and hotel credit policies.
• Know hotel services, hours, locations, rates, and amenities.
• Maintain lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to guest concerns and resolve issues.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You’ll ensure smooth check-ins/outs while upholding hospitality standards in a fast-paced hotel setting.

The ideal candidate demonstrates strong communication and a customer-first mindset, with flexibility to work long hours, weekends, and holidays. Prior hospitality exposure is helpful but not required, making this a great entry path in guest services.