Guest Services Associate — Reservations & Guest Care

Aramark Corporation; Port Angeles (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Work/life resources

401(k)

Parental leave

Disability coverage

Job summary

Aramark Corporation is seeking a Hospitality Worker II in Port Angeles, WA to ensure guest satisfaction by booking reservations, assisting guests, and resolving concerns. You will greet guests, provide travel information, and coordinate registrations across departments to deliver a seamless experience.

The role emphasizes strong customer service, verbal and written communication, and attention to detail, with responsibilities including cash handling and service excellence in a dynamic

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Job description

Aramark Corporation is seeking a Hospitality Worker II in Port Angeles, WA to ensure guest satisfaction by booking reservations, assisting guests, and resolving concerns. You will greet guests, provide travel information, and coordinate registrations across departments to deliver a seamless experience.

The role emphasizes strong customer service, verbal and written communication, and attention to detail, with responsibilities including cash handling and service excellence in a dynamic