Guest Services Specialist (Front Desk & Reservations)

SSH Tru Portland LLC; South Portland (ME); On-site; USD 30,000 - 42,000; Full time

Job summary

SSH Tru Portland LLC in Maine is seeking a courteous Front Desk Clerk to welcome guests, register rooms, issue keys, and handle reservations and inquiries across all channels.

You will manage mail and messages, post charges to guest bills, assist with travel arrangements and guest requests, and maintain full shift knowledge including night audit. Strong English, reliability and a flexible schedule are required. Experience with hotel policies and courteous service is valued.

Qualifications

• Must have strong English communication with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all hotel policies and procedures.
• Dependable and reliable.
• Flexible schedule; able to work weekdays, weekends and holidays.
• Able to stand for a long period of time.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Guest services

Communication

Office software

English fluency

Tools

Microsoft Office

Job description

SSH Tru Portland LLC in Maine is seeking a courteous Front Desk Clerk to welcome guests, register rooms, issue keys, and handle reservations and inquiries across all channels.

You will manage mail and messages, post charges to guest bills, assist with travel arrangements and guest requests, and maintain full shift knowledge including night audit. Strong English, reliability and a flexible schedule are required. Experience with hotel policies and courteous service is valued.