Front Desk & Reservations Specialist

guestservices; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent to perform desk attendant duties including guest check-in/check-out, reservations, and switchboard operations with strong customer service emphasis.

The role requires clerical accuracy, computer literacy, and the ability to coordinate with multiple departments. Applicants should be able to handle payments, upsell, and maintain a welcoming environment for guests.

Qualifications

• High School Diploma preferred and must be at least 16 years old.
• Clerical skills including typing, filing, and cash register operation.
• Computer proficiency and ability to learn new skills.
• Excellent interpersonal and communication abilities.
• Ability to coordinate reservations and schedules.

Responsibilities

• Check guests in and out and manage reservations.
• Answer calls and provide information to callers.
• Register and assign rooms to guests and upsell rates.
• Balance cash and process payments accurately.
• Coordinate with front desk and housekeeping.
• Respond to guest inquiries and resolve complaints.

Skills

Clerical skills

Typing

Customer service

Computer proficiency

Reservations coordination

Interpersonal skills

Multitasking

Cash handling

Office equipment

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services is seeking a Front Desk Agent to perform desk attendant duties including guest check-in/check-out, reservations, and switchboard operations with strong customer service emphasis.

The role requires clerical accuracy, computer literacy, and the ability to coordinate with multiple departments. Applicants should be able to handle payments, upsell, and maintain a welcoming environment for guests.