Front Desk Guest Experience Specialist - Daily Pay

schultehotelcareers; Virginia Beach (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine access

Health insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets, etc.

Job summary

Residence Inn Virginia Beach Oceanfront is seeking a Guest Service Representative to deliver exceptional hospitality at the front desk. You will greet guests, assist VIPs, and handle calls with a friendly, professional demeanor in a busy, guest-focused environment.

The role requires open availability and prior Front Desk experience, with emphasis on accurate cash handling, multitasking, and strong communication skills. Join a leading hospitality group committed to service excellence.

Qualifications

• Basic computer skills required for front desk operations.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Count bank at beginning and end of shift and report cash over/shorts.
• Keep front desk area clean and organized.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned.

Skills

Basic computer skills

Communication skills

Guest service excellence

Time management

Education

Front Desk experience

High School diploma

Job description

Residence Inn Virginia Beach Oceanfront is seeking a Guest Service Representative to deliver exceptional hospitality at the front desk. You will greet guests, assist VIPs, and handle calls with a friendly, professional demeanor in a busy, guest-focused environment.

The role requires open availability and prior Front Desk experience, with emphasis on accurate cash handling, multitasking, and strong communication skills. Join a leading hospitality group committed to service excellence.