Guest Services Specialist — Front Desk (Flexible Hours)

Hotel Equities; Tyler (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Life Insurance

FSA

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a friendly Guest Services Representative to join our team in Tyler, Texas. You will deliver welcoming, efficient service at the front desk, assist guests with reservations and payments, and support daily hotel operations to meet business goals.

You’ll interact with guests, promote services, and collaborate with housekeeping, maintenance, and other departments to ensure a superior guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling and security procedures.
• Monitor the lobby and front desk area to maintain a welcoming environment.
• Complete assigned shift responsibilities and communicate during handoffs.

Skills

Customer service

Communication

Cash handling

Basic computer skills

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

POS systems

Microsoft Office

Guest-service platforms

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a friendly Guest Services Representative to join our team in Tyler, Texas. You will deliver welcoming, efficient service at the front desk, assist guests with reservations and payments, and support daily hotel operations to meet business goals.

You’ll interact with guests, promote services, and collaborate with housekeeping, maintenance, and other departments to ensure a superior guest experience.