Guest Services Specialist – Front Desk

Home2 Suites by Hilton West Sacramento; West Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Home2 Suites by Hilton West Sacramento is seeking a Guest Service Agent to warmly check guests in and out, answer inquiries, and provide information about the property. You will handle payments according to hotel requirements and deliver courteous service to every guest.

The role emphasizes resolving issues with empathy, maintaining front desk operations, and supporting other departments to ensure a seamless guest experience for both business and leisure travelers. A flexible schedule is needed.

Qualifications

• A minimum of six months in customer service, preferably in a hotel setting.

Responsibilities

• Greet and assist guests at check-in and check-out in a friendly, professional manner.
• Resolve guest issues, complaints and requests with urgency and empathy.
• Ensure front desk procedures (room assignments, payments, key distribution) are accurate.
• Maintain knowledge of hotel features, services, hours, and room types; assist manual reservations.

Skills

Customer service

Front desk

Communication

Cashiering

Tools

Quore

Outlook

Hotel Radios

Job description

Home2 Suites by Hilton West Sacramento is seeking a Guest Service Agent to warmly check guests in and out, answer inquiries, and provide information about the property. You will handle payments according to hotel requirements and deliver courteous service to every guest.

The role emphasizes resolving issues with empathy, maintaining front desk operations, and supporting other departments to ensure a seamless guest experience for both business and leisure travelers. A flexible schedule is needed.