Front Desk & Guest Experience Specialist

Rancho Cordova Homewood Suites by Hilton; Rancho Cordova (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Hotel discounts

Benefits for eligible associates

Paid vacation

Job summary

Rancho Cordova Homewood Suites by Hilton is hiring a Guest Service Agent to warmly welcome guests, handle check-ins/outs, answer calls, and maintain accurate records at the front desk.

The position offers flexible scheduling with part-time and full-time options, competitive hourly pay of $16.50 to $19.00 and benefits for eligible associates. Previous customer service experience is preferred, and a friendly, professional demeanor is essential.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Strong communication and customer service skills.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills. Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Rancho Cordova Homewood Suites by Hilton is hiring a Guest Service Agent to warmly welcome guests, handle check-ins/outs, answer calls, and maintain accurate records at the front desk.

The position offers flexible scheduling with part-time and full-time options, competitive hourly pay of $16.50 to $19.00 and benefits for eligible associates. Previous customer service experience is preferred, and a friendly, professional demeanor is essential.