Front Office & Guest Services Manager

Home2 Suites by Hilton West Sacramento; West Sacramento (CA); Presencial; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

Home2 Suites by Hilton West Sacramento is seeking an Assistant Front Office Manager to lead Guest Services, front desk operations, and breakfast service, ensuring brand standards and outstanding hospitality. You will supervise agents, night auditors, and breakfast attendants to maintain smooth daily operations.

This role requires at least two years of front office management experience, a flexible schedule including mornings, evenings, weekends and holidays, and exceptional customer service.

Formación

• Two years of front office management experience preferred.
• Strong customer service and leadership skills.
• Ability to coordinate with multiple departments to ensure smooth operations.

Responsabilidades

• Oversee Guest Services and Front Desk operations, ensuring daily checklists are completed.
• Resolve guest issues and requests with urgency and empathy, following up as needed.
• Manage Breakfast Operations, ensuring brand standards and food quality.
• Train, cross-train and support Guest Services Staff and Breakfast Staff as required.
• Coordinate VIP arrivals, groups, and room blocks with sales and operations teams.

Conocimientos

Front office management

Customer service

Staff training

Communication

Herramientas

Quore

Outlook

Hotel Radios

Descripción del empleo

Home2 Suites by Hilton West Sacramento is seeking an Assistant Front Office Manager to lead Guest Services, front desk operations, and breakfast service, ensuring brand standards and outstanding hospitality. You will supervise agents, night auditors, and breakfast attendants to maintain smooth daily operations.

This role requires at least two years of front office management experience, a flexible schedule including mornings, evenings, weekends and holidays, and exceptional customer service.